Shipping policy

The delivery of the products will be made anywhere on the DUBAI territory, within 1-5 working days, after the confirmation of the order from the client, by telephone, by message ( IN CASE OF COD- CASH ON DELIVERY). Orders paid in advance through TELR payment system will be sent immediately after their authorization, without the need for confirmation from the customer. If the delivery is not successful within the mentioned term, you will be contacted by phone.

TESSITURA reserves the right to confirm orders before honoring them by contacting customers.

Delivery is made by express courier, the tariffs being the same in any location on the DUBAI territory. In the case of international orders, the delivery has a term of 1-4 working days, the rates are established according to the client's destination and are always updated on the website www.tessitura.ae depending on the variations of the exchange rate.

 The customer is notified by the telephone courier company, by email and messages on the number provided by the delivery term, the amount due by the customer (in the case of the Refund payment system) and possible delivery retries, if applicable.

- If the customer is not found at the mentioned address, within the time interval established by mutual agreement, our courier will return once again after he manages to contact him, after which the order will be canceled and the product returned to the headquarters TESSITURA, the customer will bear the costs of a new delivery, regardless of the value of the ordered products. In the case of customers who have refused deliveries in the order history, TESSITURA reserves the right not to ship subsequent orders until after making their advance payment through the card / Paypal payment system.

- TESSITURA reserves the right to delay or cancel deliveries of ordered products if they cannot be honored for reasons independent of TESSITURA which include: fires, explosions, floods, epidemics, strikes, government actions, wars, acts of terrorism, protests, riots, civil unrest or other impediments to force majeure according to the customs of Romanian law.

- The maximum value of the damages that can be paid by TESSITURA to any customer in case of non-delivery or improper delivery is the value of the amount collected by TESSITURA from this customer.